Questions, answered

We dispatch within 48 hours of your order via DHL Express. Delivery to most US cities takes 3–5 business days from dispatch. You will receive a tracking number by email as soon as your order ships.

No. We ship DDP: Delivered Duty Paid. All customs duties and import fees are covered by us. The price you see at checkout is the final price. No surprise charges on arrival.

Every rug is rolled, never folded, around an acid-free cardboard tube, wrapped in protective kraft paper, and placed inside a reinforced DHL tube or box depending on size. A provenance card is included inside the packaging.

Yes. Once your order ships you will receive an email with a DHL tracking number. You can track your shipment in real time at dhl.com. If you have not received a tracking email within 48 hours of ordering, contact us at hello@maisonidrissi.com.

At launch, we ship exclusively to the United States. This allows us to offer genuinely free, DDP delivery with no hidden fees. International shipping will be introduced in a future phase. If you are outside the US and interested, email us at hello@maisonidrissi.com.

We offer 14-day returns, no questions asked. If your rug is not right for your space, the colour reads differently under your light, the scale is not what you expected, send it back within 14 days of delivery for a full refund.

Email us at hello@maisonidrissi.com with your order number and we will send you a prepaid DHL return label within 24 hours. Roll the rug as it arrived, attach the label, and hand it to any DHL drop-off point. That is all.

Refunds are processed within 5 working days of us receiving the returned rug. The funds will appear in your account within 3–10 days depending on your bank or card provider.

All shipments are fully insured. If your rug arrives with transit damage, photograph the packaging and the rug and email us within 48 hours at hello@maisonidrissi.com. We will arrange a replacement or a full refund, your choice, at no cost to you.

Yes. Every rug is listed once. When it sells, it is removed from the site permanently. We do not restock or reproduce any piece. This is how it has always worked in the souk: one rug, one buyer.

We carry four categories, all sourced from Atlas Mountain cooperatives and the Souk des Tapis in Marrakech:

Beni Ouarain: high pile, cream base, dark charcoal diamond geometry. The classic minimalist Atlas rug.
Azilal: high pile, abstract multicoloured geometry on cream or ivory.
Boujaad: medium pile, bold expressive colour. Magenta, red, orange, pink.
Kilim: flat weave, bold geometric patterns, often striped.

All dimensions are measured by us in Marrakech before listing, in both feet and centimetres. Handwoven rugs can vary by 1–3 cm from the stated measurement. This is inherent to the craft and not a defect. If exact dimensions are critical for your space, contact us before ordering.

For daily care, vacuum on a low setting without a beater bar. Rotate the rug every 6–12 months for even wear. For spills, blot immediately. Do not rub. For a deep clean, we recommend professional rug cleaning only. Avoid machine washing and direct prolonged sunlight, which can fade natural dyes.

High pile rugs (Beni Ouarain, Azilal, Boujaad) have a deep, soft, wool texture, typically 3 to 5 cm. They are warm underfoot and create a plush, luxurious feel.

Flat weave rugs (Kilim) have no pile, the pattern is woven directly into the structure. Thinner, more durable underfoot, ideal for high-traffic areas or layering.

Every rug ships with a printed provenance card, a document of authenticity, not a marketing insert. It states the rug's origin region, weave type, approximate age, dimensions, and the name of the cooperative or souk location it came from. It is yours to keep with the piece.

All rugs are sourced from the Atlas Mountains of Morocco, primarily the Middle and High Atlas regions, and the Souk des Tapis in Marrakech's medina. We do not source from factories. Every piece comes from a weaver cooperative or directly from a souk artisan whose family has worked the trade for generations.

The rugs are made by Berber weavers, predominantly women, working in cooperatives across the Atlas Mountains. Weaving is passed down through family lines: the geometry is memorised, not drawn. Our family has worked directly with these cooperatives since 1962, and the relationships are personal, not transactional.

It depends on the size and weave type. A small Kilim may take two to three weeks. A large Beni Ouarain, hand-knotted knot by knot, can take two to three months. This is why no two rugs are ever the same: time and human judgment go into every inch.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through Shopify Payments.

Orders can be cancelled or modified within 12 hours of placing them, before dispatch. Email hello@maisonidrissi.com with your order number as soon as possible. After dispatch, our standard 14-day return policy applies.

Check your spam or junk folder first. Confirmation emails occasionally land there. If it is not there, email us at hello@maisonidrissi.com with the name and email address used at checkout and we will resend it.

Not currently. We are looking into Shop Pay Instalments for a future update. If you are interested in a specific piece and would like to discuss a payment arrangement, contact us directly at hello@maisonidrissi.com.